We had the good fortune of connecting with Bryan Shepherd and we’ve shared our conversation below.
Hi Bryan, is there something that you feel is most responsible for your success?
Everyone MATTERS !! Never know where next client will come from as NO CAPTIVE AUDIENCE !! Stay engaged …. stay connected !!!! I am a customer service organization!!! Even during group sessions I strive to find a personal improvement item for every group member . I have been told it is the PERSONAL touch in these situation that sets me apart. I make a concerted effort to remember names, and to use them !!! My LOGO is fun and makes people remember ME !!! PERIDICALLY add new items to the inventory …. Dampeners Pens Koozies It’s the little things !!!!
Alright, so let’s move onto what keeps you busy professionally?
It started innocently enough as a member of a tennis team at Washington Park !!! Mixed doubles and the ladies asked me to.coach them for the following season. And so it began !!! Certifications by NTA & USPTR NOW PTR and here we are !!! Lots of success … some setbacks but a refusal to call anything a FAILURE I TEACH YOU WIN OR YOU LEARN !!! Customer service is and always will be about people !!! Attract Engage Satisfy Repeat ♡
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
First stop … the park for tennis of course !!!! Then LOCAL eateries No chains !!! Current faves Sweet Potato Cafe StnMtn Beans and Butter Coffeehouse Always Fresh Neighborhood Market 1910 Public House Three Blind Mice Huskers Stone Mountain Pizza Cafe Lately due to COVID lots of trails and walking !!!! Hanging out ANYWHERE with PATIO is the thing to do !!!!
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
Each and every client/friend that has challenged me along the way and contributed to my growth and success. Too many to name individually so will group them : Washington Park Crew McGhee Crew Sugar Creek Crew Tucker Swim and Racquet Crew ITA crew Piedmont Park Crew Mountain Park Park Crew Wade Walker Park Crew Waters Edge Crew Parkview High Crew Archer High Crew GACS crew Arabia Mountain High crew Tucker High crew 28 years and counting Numerous neighborhood teams a d clients are also included !!!
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